American Airlines Suspends Employee After Fight With Passenger

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American Airlines has suspended an employee after a fight with a passenger over a baby stroller went viral. The incident, which happened Friday on a flight from San Francisco to Dallas, started over a dispute about whether or not a woman could bring her baby’s stroller on board. Video of the altercation posted on Facebook by a fellow passenger shows the woman crying and asking a flight attendant for the seized stroller before a male passenger confronts flight attendants. Passenger Surain Adyanthaya, who posted the video, said a flight attendant had “violently” taken the stroller from the woman moments earlier, hitting her with it and nearly striking the baby. A male passenger can be heard telling the flight attendant, “Hey, bud, you do that to me and I’ll knock you flat,” before the flight attendant challenges him to “bring it on.” “You don’t even know what the story is,” the flight attendant can be heard saying. “I don’t care what the story is. You almost hurt a baby,” the passenger replies.

American Airlines issued a statement after the fight offering an apology. “What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the statement said. The airline upgraded the woman and her family to first-class for a separate flight the family took to Dallas. Read more at the BBC.

{Matzav}

2 COMMENTS

  1. This is insane! The woman made this huge scene because she wanted to bring the stroller on board. No passenger can bring a stroller on board- it is always checked at the flight.

    The worker was wrong. But the woman was equally wrong, or she was just a lot worse. You can’t hold up hundreds of passengers because of your in insistence of bringing the stroller into the passenger area.

  2. #1 you are equally wrong, if the attendant would have been nice its a different story, but what it seems that was not the case

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