Giant Misconception People Have About Amazon Prime

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Customers of Amazon Prime are complaining that the company has been failing in its promise of providing free two-day delivery for members. What used to take only two days as the Prime membership promises, is now taking three or four and sometimes can be delayed for more than a week, Prime members have noticing.

Amazon’s customer-service Twitter account to customer complaints says the complaints stem from a misconception of the Prime guarantee: Two-day shipping ensures only that customers will get it within two days from the time it’s handed over to the carrier, not within two days from the time of ordering, which is often incorrectly assumed.

“Prime Two-Day Shipping refers to the amount of time it takes for your item to arrive once it’s been processed and shipped,” the guarantee says. “Some items have longer processing times than others.”

Read more at Business Insider.

{Matzav.com}

 

 

8 COMMENTS

  1. Amazon’s Prime which went up to $120 is not worth it at all unless you make a purchase at least once a week.

  2. So in other words, Amazon won’t guarantee that they’ll process it within two days (something within their control) but will guarantee that the carrier gets it to you within two days (something out of their control). Kind of counterintuitive.

  3. Sorry, this is absolute bait and switch on Amazon’s part…when ordering it says “GUARANTEED DELIVERY DATE…X date” and then several times that day comes and goes and it arrives later. If they are claiming what they mean is two days from when handed to the carrier, why does it say “guaranteed delivery date”? Sounds to me like they are trying to sweep the problem under the rug and avoid refunding people’s money. Many times I only order the particular item because it says “Guaranteed delivery by” the date I need it. Once it’s late it’s worthless to me.

  4. HERES TRANSCRIPT OF MY INQUIRY TO AMAZON BACK IN MARCH ALONG WITH THEIR REPLY, BACK IN THE DAY WHEN I SIGNED UP WITH PRIME THEIR PROMISE WAS DIFFERENT THAN THEIR REPLY BELOW ENJOY

    Amazon
    Your Account Amazon.com
    Message From Customer Service
    I understand your you wish to know the cut off time for receiving the prime orders in two days.

    The shipping speeds don’t include the time that is taken for procurement, packing or getting it shipped out of our fulfilment center. Two day delivery speed is the transit time, once the order is shipped it would be delivered in two days.

    Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

    If an item isn’t readily available, shipping selections may reduce shipping transit time, but won’t impact how long it takes us to obtain the item or prepare it for shipment.

    However, we provide the estimated delivery date before even you place the order on the final page of ordering, so that you know by when the order is expected to ship.

    For a complete description of our shipping options, please visit our Help pages:

    http://www.amazon.com/help/shipping

    I hope this helps .

    I would like to thank you for your ongoing support and continual purchasing throughout the years.We look forward to seeing you again soon.

    We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

    Best regards,
    Reema Mehrotra
    Amazon.com
    Thank you for your inquiry. Did I solve your problem?
    Yes No
    Your feedback is helping us build Earth’s Most Customer-Centric Company.

    Original Message
    —————
    03/22/18 10:26:37
    Your Name: david XXXXXXXX
    Comments:Just wondering lately as prime orders seem to be taking more than 2 days-i may be mistaken. What is the order cutoff time so I receive package in 2 days from order?
    Thank you
    —————

  5. I’m with Eitza Tova. Amazon is by far not cheaper. Walmart and Jet are on many items way way cheaper and delivery is within 2 days from order placing date. PLUS…. NO extra charge for 2 day shipping.
    I’ve long discontinued shopping at amazon.. alot of bogus business there. Watch out!

  6. While their 2 day issue is an issue, their quality customer guarantees are really good. As advertised NO HASSLE RETURNS is a real issue. Amazon is A1+ about it Are those others also!

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