Customers of Amazon Prime are complaining that the company has been failing in its promise of providing free two-day delivery for members. What used to take only two days as the Prime membership promises, is now taking three or four and sometimes can be delayed for more than a week, Prime members have noticing.
Amazon’s customer-service Twitter account to customer complaints says the complaints stem from a misconception of the Prime guarantee: Two-day shipping ensures only that customers will get it within two days from the time it’s handed over to the carrier, not within two days from the time of ordering, which is often incorrectly assumed.
“Prime Two-Day Shipping refers to the amount of time it takes for your item to arrive once it’s been processed and shipped,” the guarantee says. “Some items have longer processing times than others.”
Read more at Business Insider.