In Meeting with Orthodox Jewish Chamber of Commerce, United Airlines Vows to Combat Anti-Semitism and Improve Customer Service 

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A team of high-ranking United Airlines officials at its Newark Airport hub met on Monday with Duvi Honig, Founder and CEO of the Orthodox Jewish Chamber of Commerce, to discuss the airline’s relationship with the Jewish community, its families and business travelers.

The airline reached out to the Chamber after it publicized a recent troubling incident with a young Jewish mother, with was followed by another troubling incident with an elderly Jewish couple.

At the meeting, Magda Morais, Managing Director of Customer Service; Matt Colbert, Director of NY/NJ Strategic Initiatives; and Jon Gooda, Director of Customer Service; listened intently as Mr. Honig shared the Jewish community’s concern over the incidents and the Chamber’s mission to build positive relationships between the community and all echelons of the business world.

The United officials expressed their disappointment in these events and vowed to take concrete steps to battle anti-Semitism in its ranks, improve customer service and prevent any similar incidents from occurring in the future. They thanked the Chamber for bringing the relevant issues to their attention and working to build bridges between the community and the airline, which is currently the fourth largest in the nation.

“I would like to thank United for their commitment to work with the Chamber and our community,” says Mr. Honig. “We look forward to continue working together with United and help them make the skies as friendly as they can be.”

{Matzav.com}

4 COMMENTS

  1. Well. they can start with a public apology to those affected together with the firing of the employees…..That’s a good start. Then they can compensate the two couples for humiliation and aggravation etc….. That would be a great start….Then they can sit together with Dovi Honig to see how they prevent these things from happening in the future. Until then, everyone should continue to boycott the shameful way they treated these customers.

  2. United airport staff in Newark has been taunting Jewish passengers for years! They’re nasty and revel in taunting their Jewish customers. I don’t fly them anymore.

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