New York City’s 911 system couldn’t keep up with the number of weather-related calls that came in today. Drivers and pedestrians braved wet weather conditions and the morning ice caused hundreds of accidents, including several multi-car pileups.
The Emergency Services Command was forced to prioritize calls. About 600 calls considered non-critical and low priority were held to keep resources available for more urgent situations.
Crews from New Jersey, Nassau and Suffolk counties had to be brought in to help at one point. Another 42 FDNY units were not allowed to go off-duty in order to help with the call volume.
The call volume began to rise between 7:30 and 8 a.m. and peaked between 10 and 11 a.m. Calls dropped back down to normal around 2 p.m., 1010 WINS reported.
The highest percentage of calls were from the Bronx and Queens.
EMS said it did not experience any serious injuries or loss of life during the spike.
Long said it’s not unusual for EMS to prioritize calls to keep resources available for more serious calls.