PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.
The firm has since acknowledged that the letter was “insensitive”, apologised to her widower, and begun an inquiry into how it came to be sent.
Lindsay Durdle died of cancer back in May. Her husband Howard closed all her open accounts with various companies, informing them of her demise. He was shocked when the company PayPal responded to the information with a threat of legal action.
“Important: You should read this notice carefully,” the letter started, going on to say that Mrs. Durdle owed the company $4,000 and that her death was against the company’s rules.
“You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased… this breach is not capable of remedy.”
When notified, the company offered its apologies to Mr. Durdle. “We apologise to Mr. Durdle for the distress this letter has caused,” a spokesman said. “We are urgently looking into this matter, and are in direct contact with Durdle to support him.”
Read more at BBC.