What a mess. Multiple Uber riders say they’ve been hit with steep fines of as much as $150 after being falsely accused by their drivers of vomiting inside their vehicles, the Miami Herald reports. Drivers have allegedly included fake photos of vomit when they charge the fee, making it more difficult for passengers to dispute fines with the ride-hailing service. Some riders have had to send several emails to the company, which decides whether a refund is warranted after conducting an investigation.
Uber is “actively looking into reports where fraud may be detected and will take appropriate actions on those accounts,” the company told the Nuevo Herald. It added that most fees are legitimate, but “with 15 million trips a day, Uber is unfortunately not immune to these types of incidents.” One victim said it took “numerous emails” for the company to reimburse him. In another scam, passengers have reported not being picked up but still being charged. Read more at the Miami Herald.