House lawmakers warned top airline executives Tuesday that Congress will take action against the industry if they don’t improve customer service soon, at a hearing where the embattled United Airlines CEO apologized for the company’s recent service debacles.
“Something is broken,” Rep. Bill Shuster, R-Pa., chairman of the House Transportation Committee, said at the start of the hearing. “Seize this opportunity, because if you don’t, we’re going to act and you’re not going to like it.”
United CEO Oscar Munoz testified before the panel alongside four other airline representatives about customer service policies following a rash of incidents caught on camera that included one bloodied passenger being dragged off a United flight.
Munoz called the episode “a mistake of epic proportions” and a “turning point for United.” Read more at Fox News.