The company released a video vowing to fix the issue, admitting that a small percentage of fresh food was being weighed incorrectly.
“Straight up, we made some mistakes. We want to own that and tell you what we’re doing about it,” co-CEO Walter Robb said in the video.
Robb and co-CEO John Mackey also promised to boost staff training and establish a third-party auditing system to monitor progress. Customers can also ask their cashier to check weights, and if there’s a mistake, the item is free, the CEOs said. Read more.
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