Frontier Airlines has gotten rid of customer service by telephone in a cost-cutting move. Passengers now can contact the budget carrier by text or reach out on WhatsApp or social media.
CNBC reports that people who call the airline’s number now get the following message: “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app.” The airline claims a chatbot can answer three times as many questions as phone operator. Read more at CNBC.
Exactly. So when your Frontier is delayed or cancelled for the 20th time in middle of a snowstorm, you can always text to some auto response robot. Great. That’s enhanced service. Not being able to speak to a human. It’s no wonder why Frontier is the worst of the worst airlines. Only stupid loh yutzlachs who enjoy being abused ever fly Frontier or Spirit anyway.
No customer service means you cannot complain and they can do whatever they want with the lousiest service.
“Only stupid loh yutzlachs who enjoy being abused ever fly Frontier or Spirit anyway.”
No need to bash your Yiddishe brothers over gornisht
Many frum people fly Frontier and it’s insensitive that you call them stupid log yutzlachsputz