Prime Grill Fires Waiter Who Overcharged Chassidic Couple

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the-prime-grillNew York, NY – A rogue waiter at The Prime Grill who added a mandatory 20% tip to the bill of a Chassidic couple was fired less than 12 hours after the discriminatory incident occurred.

“We won’t tolerate this kind of behavior,” Joey Allaham, owner of The Prime Grill, told Matzav.com.  “We learned about this incident a day after it happened and as soon as it was brought to our attention we took action. Having determined what happened, we called in the waiter, who had only been with us for two months, and immediately fired him.”

The incident took place Sunday night when a Chassidic couple who dined at The Prime Grill noticed that their balance included a 20% gratuity. Questioning the waiter about the amount, they were informed that it was a standard tip that was automatically added for all Chassidic diners. The couple paid their bill without incident.

Once informed of the waiter’s actions, management at The Prime Grill took immediate action. In addition to terminating the waiter, the charge for the couple’s meal which was paid by credit card, was immediately reversed. Allaham also plans to donate the amount of couple’s check to their favorite tzedakah as a way of apologizing for the mishap, but so far has been unable to contact the pair, who came to the restaurant without a reservation.

According to Steven Traube, director of operations at The Prime Grill, the waiter admitted that he added the extra charge out of concern that the couple might not leave behind a gratuity.

“He added in the tip by using a button on the register that automatically adds in a 20 percent tip for parties of six or more people,” explained Traube. “We have changed the system so that automatic tips can only be added by a manager.” Traube stressed that, other than for large parties, The Prime Grill has never had a policy of adding in automatic gratuities for diners of any sort. Traube also noted that there are several managers on the floor at all times in order to provide customers with assistance.

“Customer service has always been and will always be our highest priority,” emphasized Allaham. “We always take responsibility for anything that takes place in our restaurant, and if anyone ever has any questions we urge them to contact one of our managers immediately.”

“We are proud to be the premier restaurant for the Jewish community of all denominations,” added Ines Kincaid, General Manager at The Prime Grill. “On behalf of The Prime Grill, we deeply apologize for this incident and we will work harder in oversight of our staff to make sure it never occurs again.”

{Noam Amdurski-Matzav.com Newscenter}


8 COMMENTS

  1. NICE GESTURE ON THE PART OF PRIME GRILL.
    Better then rahm emanuel pres obama chuckie camera schumer and assorted others who bring a bad ‘EYE’ to Jews

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