Operators with Emergency Medical Services resorted to using pen and paper when the city’s new 911 system suffered several glitches Monday.
The EMS 911 dispatch system went down for about 30 minutes Monday morning, the Fire Department said. That part of the system is from the 1980s and scheduled to be upgraded in 2015.
In all, the system crashed at least four times, CBS 2′s Derricke Dennis reported. As WCBS 880′s Rich Lamb reported, administration sources said the failures mean details of a 911 medical call had to be hand-written on a slip and handed to an EMS dispatcher just a few feet away and in the same room. Read more here.