Israelis Complain About Kavim Bus Drivers

4

An Israeli passenger who recently disembarked from Kavim bus and removed a suitcase from the baggage compartment beneath the bus dislodged a second suitcase in the process. Before he could return the other suitcase to its place, the Kavim driver closed the compartment and drove off, ignoring the shouts of protest of the owner of the second suitcase.

In another case, the driver of a bus traveling from Yerushalayim to Brachfeld refused to pick up passengers waiting at the final stop in Ramot. He stopped the bus for a moment, but ignored the pounding on the door of the passengers waiting to be picked up, as well as the shouts from passengers within the bus, and drove off.

The Minister of Transportation admits that since the beginning of 2016, there have been a large number of incidents in which the drivers of the Kavim company did not stop for passengers waiting at a bus stop. The minister denied that this has to do with the fact that most of the company’s drivers are Arabs, who will take any opportunity to cause difficulties for innocent Israeli passengers. In fact, he was uncertain if the majority of the drivers are indeed Arabs.

Regarding the lost suitcase, he related that there were insufficient details to identify the driver who was responsible. As for the driver who did not stop for his passengers, the minister passed on the complaint to the authorities responsible for enforcing the rules.

David Steger – Matzav.com Israel

4 COMMENTS

    • Kavim is a Jewish company but they have to hire arabs if they are qualified. Kavim runs in frum cities so other than local arabs, the main pool of potential drivers are frum Jews. Relatively few frum Jews have drivers licenses, because obtaining one is prohibitively expensive. The hours are long and often interfere with davening and family time, Erev and Motzai Shabbos and Yom Tov, Chol HaMoed, and while the wages are average, the needs of a frum family very high. Also, for years it wasn’t considered a job for a frum person, so while that is changing, change is always slow. Furthermore, the only way to change the behavior of the drivers is by complaining and being persistent about following up the complaint, people just don’t do it. Unlike in America, where “the customer is always right,” few Israeli companies care about their clientele, especially if they are frum, so people don’t bother complaining to the company. It’s a different mindset and the only reason this is a news item, is because some people are getting sick of it and are complaining, but nothing’s progressing.

  1. People in modiin Elite are poor and the cheapest way to get from Yerushalayim to modiin elite is kavim bus. The other options are a taxi or private car,both prohibitive to most the people living there.

  2. People in modiin Elite are poor and the cheapest way to get from Yerushalayim to modiin elite is kavim bus. The other options are a taxi or private car,both prohibitive to most the people living there.

LEAVE A REPLY